Customer Focus
aimed at employees who deal with customers
Objectives : What will Delegates learn : Who will Benefit : Fees : View pdf
Customer care is only part of a company's image. To gain a competitive advantage it is everyone's responsibility to produce a culture that is conducive to their customers.
Course Duration: 2 consecutive Days (Residential 1 Night)
Objectives and Methods of this customer training course
A course structured to provide a stimulating and informative two days. To ensure that the attendees leave equipped with a clear understanding of the part they are required to play in providing their company with a competitive advantage. They will also learn the benefits of building partnerships as against solely remaining a supplier. As with all MTP's training programmes, this course format is interactive, giving the delegate every opportunity to practice their new found skills in real life situations. A comprehensive course manual is provided for reference once the course has been completed.
What will Delegates learn on this customer training course?
- The importance of maintaining a positive attitude
- How to give and receive accurate information using improved questioning and listening skills
- How to expand business opportunities when speaking to customers
- The importance of effective inter-department communication
- How to keep emotion out of the equation when solving problems and resolving conflict
- The importance of sales awareness
- How to reach an amicable solution when dealing with complaints
- Making the most effective use of the telephone
- Personal time-management and motivation
- How to keep away from negative influences that would prevent change
Who will benefit from this customer training course?
All staff, particularly those with direct customer contact. These include customer support, receptionists, credit control, field engineers and managers with a responsibility for customer contact personnel.
Fees for this 2 day customer training course (maximum 12 Delegates)
£460.00 per delegate (exclusive of VAT and hotel accommodation)
Click here to view our pdf Booking Form
OUR COURSES
- Course Profile
- Customer Focus
- Principles of Selling
- Cost Effective Selling
- Major Account Management
- Winning Presentation
- Team Leader
- Effective Manager
- Health and Safety
- In-Company Programmes
Management Services
- Training Audits
- Personality Profiling
- Pre-Training Interviews
- Planning for Excellence
- Post Training Support