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Customer care is only part of a company's image. To gain a competitive advantage it is everyone's responsibility to produce a culture that is conducive to their customers.
A course structured to provide a stimulating and informative two days. To ensure that the attendees leave equipped with a clear understanding of the part they are required to play in providing their company with a competitive advantage. They will also learn the benefits of building partnerships as against solely remaining a supplier. As with all MTP's training programmes, this course format is interactive, giving the delegate every opportunity to practice their new found skills in real life situations. A comprehensive course manual is provided for reference once the course has been completed.
All staff, particularly those with direct customer contact. These include customer support, receptionists, credit control, field engineers and managers with a responsibility for customer contact personnel.